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Video Resources
Shape - CX 2020 MASTER
Peter Marix-Evans talks about Customer Experience at SHAPE
The Net Promoter System on a Napkin (Edit WMV).wmv
A quick video explaining what Net Promoter Score is and why it is a great way to measure the experience you deliver as an organisation.
What does Customer Experience Mean To You?
Some of our Shapians answer questions about Customer Experience at SHAPE:
What does Customer Experience Mean To You?
What does Customer Experience Mean To You?
How do you build relationships with Clients on your projects
Some of our Shapians answer questions about Customer Experience at SHAPE:
How do you build relationships with Clients on your projects?
How do you build relationships with Clients on your projects?
Do you think our Clients & Subbies enjoy working with SHAPE
Some of our Shapians answer questions about Customer Experience at SHAPE:
Do you think our Clients & Subbies enjoy working with SHAPE?
Do you think our Clients & Subbies enjoy working with SHAPE?
How have you created WOW moments on your projects
Some of our Shapians answer questions about Customer Experience at SHAPE:
How have you created WOW moments on your projects?
How have you created WOW moments on your projects?
How do you build relationships with Subbies on your projects
Some of our Shapians answer questions about Customer Experience at SHAPE:
How do you build relationships with Subbies on your projects?
How do you build relationships with Subbies on your projects?
Have you been able to use any of the CX tools that SHAPE have put together
Some of our Shapians answer questions about Customer Experience at SHAPE:
Have you been able to use any of the CX tools that SHAPE have put together?
Have you been able to use any of the CX tools that SHAPE have put together?
Do you have any advice for our new starters entering the business
Some of our Shapians answer questions about Customer Experience at SHAPE:
Do you have any advice for our new starters entering the business
Do you have any advice for our new starters entering the business
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