top of page

Shaping Spaces

Everything you need to create a great client experience, from tender to handover and beyond

Every interaction shapes the relationship with our clients

From the first phone call to the handover celebration, every moment on a project shapes how our clients, architects, consultants and subcontractors feel about working with SHAPE. This hub brings together the tools, tips and people to help us drive great Customer Experience, Perfect Delivery and create WOW moments on every project.

+85

Net Promoter Score

12

CX Checkpoints

8

CX State Leaders

I need to...

Send a CES-PD survey

See the Survey Timeline and next steps here

Get my project photographed

See templates for client approvals, scripts and contacts for photos here

Plan a handover gift

See Merchandise and WOW ideas here

New to CX at SHAPE? Watch this

We are all CX Leaders

If you have any ideas for how we can improve our Customer Experience please leave your thoughts here and one of the CX Team will get back to you.

​Thanks for submitting your idea, one of the CX Team will be in contact shortly to see how we can develop it and include on here!

bottom of page